Shipping

We offer tracked shipping on all orders.

Shipping Rates

Shipping costs are displayed at checkout before you complete your purchase.

Processing Times

Orders are processed and prepared for dispatch within 1-3 business days after your order has been placed.

Processing time refers to the time it takes for us to prepare and dispatch your order. It does not include the delivery time once your order has been shipped.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

Delivery Times

Estimated delivery times begin once your order has been dispatched.

New Zealand: 2-5 business days

Australia: 3-6 business days

Rest of World: 6-13 business days

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to circumstances outside of our control, including postal delays, public holidays, customs processing, or other unforeseen circumstances.

Tracking

All orders are sent with tracking.

Once your order has been dispatched, you will receive your tracking information by email.

Please allow some time for tracking information to update after your parcel has been accepted by NZ Post.

Incorrect Shipping Information

Please make sure your shipping information is correct before completing your order.

If you notice that you have entered an incorrect address, please contact us as soon as possible at [your email address].

If your order has already been dispatched, we may not be able to change the delivery address.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please check your tracking information first.

If you believe your parcel is delayed or missing, contact us at [your email address] with your order number and tracking information.

We will assist you in looking into the issue.

Damaged Parcels

If your parcel arrives damaged, please contact us as soon as possible.

Please provide:

• Your order number

• Photos of the damaged packaging

• Photos of the product and any damage

We will assess the issue and assist you with the appropriate next steps.

Contact Us

If you have any questions regarding shipping or delivery, please contact us at:

Email: [your email address]