We want you to be happy with your purchase. If you need to return an item, please follow the process below.

Change-of-Mind Returns

We accept change-of-mind returns within [30 days] of your order being delivered.

To be eligible for a return, the item must be:

• Unworn and unused

• Unwashed

• In its original condition

• Free from stains, marks, odours, or damage

• Returned with all original tags attached

Items that do not meet these requirements may not be accepted for a refund.

How to Request a Return

CLICK HERE FOR RETURNS 

Complete the return request form with:

• Your order number

• Your email address

• The item you wish to return

• The reason for your return

Once we receive your request, we will review it and contact you with the outcome.

If your return is approved, we will provide you with a return shipping label and instructions.

Please do not send your item back until your return has been approved.

Return Shipping

Return shipping costs are the responsibility of the customer.

Once your return is approved, we will provide you with a return shipping label. The cost of the return shipping label will be deducted from your refund.

For example, if your returned item is valued at $100 and the return shipping label costs $8, your refund will be $92.

Returning Your Item

Once you receive your return shipping label:

1. Securely package your item in the original packaging if possible.

2. Attach the provided return label to the parcel.

3. Send the parcel using the instructions provided.

4. Keep your tracking information until your return has been processed.

Return Inspection

Once we receive your return, we will inspect the item to ensure it meets our return conditions.

If the item meets our requirements, we will process your refund.

If the item does not meet our return conditions, we will contact you regarding the return.

Refunds

Once your return has been received and approved, your refund will be processed to the original payment method used for the purchase.

The refund amount will be the eligible purchase amount minus the return shipping cost.

Please allow [5-10 business days] for your refund to appear after it has been processed. The time it takes for the funds to appear may also depend on your bank or payment provider.

Faulty, Damaged or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us at [your email address] with your order number and photos of the issue.

We will assess the issue and, where applicable, arrange the appropriate remedy.

Faulty, damaged, or incorrect items are not subject to our change-of-mind return conditions or return shipping requirements. Your rights under the New Zealand Consumer Guarantees Act are not affected by this policy. Consumer Protection — Consumer Guarantees Act

Exchanges

We do not offer exchanges.

If you require a different size or item, please return your original item in accordance with our return policy and place a new order.

Sale Items

Sale items are final sale and cannot be returned for change-of-mind reasons.

This does not affect your rights under New Zealand consumer law. Consumer Protection — Change of Mind

Contact Us

If you have any questions about a return, please contact us at:

Email: [your email address]

Return Address:
[Your return address]

Nothing in this policy limits or excludes any rights you have under applicable New Zealand consumer law.